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Live WebCast Technical Support
If you are experiencing technical difficulties with our Online Classroom, we have your answers here. Search through questions that have been asked and answered or ask a question yourself. This forum is monitored by our IT Department to ensure you get the answers you are looking for.
 
Message Thread Count:156 Post A New Message
I don't have you live in my pc right now. don't know the problem.
4/15/2013 9:47:59 AM
garjest
PhT

Replys: 0
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cannot join
3/27/2013 8:35:04 AM
yvettegin
pharmd

Replys: 1
when i click the option to join the class , the link is dead and nothing happens
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Sound is cutting out and no access to the polling questions
2/25/2013 10:06:59 AM
renatakloss
RPh

Replys: 0
I am a new user. I am not receiving quality sound nor can I access the polling questions.
Reply to Message >>
member not admitted to online CE course
1/21/2013 6:55:05 PM
cgz0131
PharmD

Replys: 0
I have repeatedly tried to log into the program this evening, Monday , January 21 on HIV. I am told the classroom is full and I can not enter. A fellow pharmacist said this happened to her as well last week. Neither of us have ever had any problems as members logging in to CE courses at FREECE.com. I hope that this is not a trend.
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classroom
12/4/2012 7:35:48 AM
mwallo1
Pharmacy Technician

Replys: 0
how do i enter the classroom------i have a module in 25 mins and cannot figure out how to
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ADULT ADHD : FACT OR FICTION?
11/20/2012 7:37:12 PM
SMCALLAHAN
REG. CERT.AST. MGR.

Replys: 0
I WAS SIGNED UP FOR THIS CLASS TONIGHT (11-20-12, 8 p.m. ) I clicked the "agree" button for earning credit,and the computer never went any where. So I backed out and hit the enter class button again this time it just went to a white screen for approx. 15 minutes before I gave up. Then it said class closed. Help anyone
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Watching & listening to the program at the same time
2/15/2012 9:32:31 PM
bleech
RPh

Replys: 0
Does anyone know how to turn the tunein radio app on so you can watch the ce & hear it on the I pad at the same time. Tonight I had to either go to the tunein radio app to listen or go to freece to watch. Could not do both at once. Last Monday I could not turn the radio app off after the program was over. Is there a place to let the radio play when you are playing solitaire?
Reply to Message >>
Slides
12/15/2011 10:37:46 PM
personrph
R.Ph

Replys: 0
Is there anyway to view the slides from program that recently ended? I had a few questions and would like to review the content. Thanks in advance Trish personrph
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On line classes
11/15/2011 12:42:25 PM
Chey15
Pharm. Tech.

Replys: 0
If I take the online classes at Freece.com, will they still count for the year ?? I've already gotten the NABP e-profile ID, but both sites keep bouncing back and forth. Can I print off Freece where I've taken the classes and mail them in ??
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Classroom Audio On Your Mobile Device
10/14/2011 10:51:06 AM
jchesner
Director of Business Development

Replys: 33
Yes! FreeCE.com webinars can now be viewed and heard using your iPhone, iPad, or Droid.

In order to hear the classroom audio, you need to download "TuneIn Radio".
Download TuneIn Radio from the App Store.
Download TuneIn Radio from the Android Market.

After opening TuneIn Radio, browse for the FreeCE channel... and start listening!
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Mac Sound
9/26/2011 5:48:31 AM
RockyB
Pharmacy Technician

Replys: 1
I am using Safari. I've gone to the test screen and get 3 checks for the Media Player, Internet Browser and Screen Resolution. I've downloaded the Flip4Mac and the Silverlight Media Player. I still get no sound or picture in the test window. My sound is not muted on my computer.Anything else I should try?
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danny crutchfield
6/30/2011 9:11:42 PM
dannyc
None

Replys: 0
i was in online classroom (diabetes) and i was not given opportunity to do survey or receive credit i was instructed to go off website and reconnect but i am lost help!!ie plz tell me again
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new to getting certificates
6/5/2011 9:02:11 PM
punkinwjen
CPhT

Replys: 0
hi. I am new to having to get credits for re certification and am wondering, once I finish and print out my certificate, what do I have to do to ensure that it goes twards the credits I need to have turned in before my certificate expires? And where can I find information that shows me that my certification is up to date for the next two years
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Windows Media Player Test
4/26/2011 7:53:03 AM
rxny28
PharmD

Replys: 0
, Hello. I just joined the site and plan to take a live CE tomorrow. So I ran the comprehensive system test and everything passed (WMP 6.4 or higher, Internet Browser, Screen Resolution) but the media player test video never seems to play. It keeps saying "connecting to media..." when I hit the play button on the media player. I have ran this on Firefox 3.6.16, and IE 8.0.7601.17514. I just don't want this issue to occur when I actually log on to the Live webinar tomorrow. Any help would be greatly appreciated. Thanks.
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Windows Media Player
12/13/2010 9:58:50 PM
vaughantb
MD, PharmD

Replys: 0
I'm running Windows 7 on a split hard drive on mac. Using Explorer. When running the test, it says I don't have Windows Media Player installed when I do. Next?
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PTC-ORAL
10/12/2010 8:01:55 PM
jhordetn
D.Ph.

Replys: 0
Access on-line 9:00PM class?
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need to log onto program twice
6/1/2010 1:02:05 PM
jontilton
R.Ph.

Replys: 0
, I use google chrome as my browser. When I am scheduled to participate in online program, I am able to log onto your website fine. I proceed to the point where it says you are scheduled for webcast, I click on proceed. I will get to the agreement page, and click on I agree and submit. I then get a page which gives me an error message that I need to log in again. I then log in again and then I get to the live webcast page. Is there some way to prevent this? Is there an issue with your website and google chrome?
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Trying to sign on, but...
4/29/2010 7:46:02 PM
turn8495
CPhT

Replys: 1
, I've been trying to sign on for the CE I registered for, but the email link won't allow me to sign in. It keeps telling me that the class is closed and that I have registered for this class on another day. I verified that I was registered for this class today on RX Errors and that the class was offered on 04/29/10 @ 8pm ET, but I cannot sign in. I have been trying for the last 45 mins, and now I am concerned that I won't be able to sign in at all. What do I do?
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document too long
4/12/2010 2:05:49 PM
acleon
exa

Replys: 0
I try to go to the document to study and I can not. It say document too long . How can I acess to start studing.
Reply to Message >>
Audio
2/24/2010 7:48:56 PM
soonermax
R.Ph.

Replys: 4
I have a new company laptop and for reasons unknown to me, I cannot hear the audio on the system test.  Any ideas how to remedy this issue?
Reply to Message >>
Can Not Take Test
2/20/2010 7:16:13 AM
denathy1
R.Ph

Replys: 2
I just joined your program and did the first home study CE on Pharmacist burnout. When I click on grade the test I get web page can not be displayed. What do I do?
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no audio
10/23/2009 6:23:05 AM
rxrsm
R.PH.

Replys: 2
, There is no audio with MAC OS 10.6.1
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CE
7/23/2009 6:22:23 PM
GuinevereD
Pharmacy Technician

Replys: 1
i need help i could not get my web browser up fast enough for the webcast help
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Drug Intervention New Mexico
4/9/2009 1:03:08 AM
sean456
Mr.

Replys: 1
, There is nothing called a free lunch is this world. If anything needed to be resolved then initiated need a support to be sorted out. Sean Cruz Drug Intervention New Mexico
Reply to Message >>
could not get certificate for class
3/26/2009 8:34:04 PM
Merged_jackieali
rph

Replys: 1
for class 8 to 9on marc 26 for computer disconnected from when submitting test what should i do
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Online pharmacy law ce today (22 jan 09)
3/22/2009 8:48:53 AM
Ramesh_Purohit
Certified Pharmacy Tech

Replys: 1
I registered  for  the class -my  system is  OK but I can not join  the  class - no responses to   e-mails  or chat support. can someone help?
Reply to Message >>
Technical support for live on-line session
3/11/2009 8:40:17 PM
qayumsheikh
Pharmacist

Replys: 1
, Can a live on line CE program be taken on any computor(personal or at a library,or at job etc).What other equipment is required beside computor(e,g, speakers,microphione,a special softwhere to install etc)
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Last Part I missed, How to retrieve the page for final test ?
1/28/2009 9:20:57 PM
jssanghvi
RPh

Replys: 0

Hi Kevin,

To Day i.e.28th Jan 09, I was in the class of HIV/AIDS treatment update from 7.00pm to 8pm. I was until the last Q & A session. Before I take final test, computer went off. I tried to refresh /start new, but I am not able to retrieve the last page before the cert. How could I retrieve it ? I  answered  questions . And also  I have left message on your voice mail / phone. I will wait for y'r answer. My cell No. is 516-375-5702, my email is jayantsanghvi@yahoo.com. Thank U

 

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Thanks!!!!!
1/5/2009 7:41:11 PM
rxloren
R.Ph.

Replys: 0
Thanks for fixing my little problem with the site today guys!! Seriously, you guys handled it like champs. I really appreciate it. Thanks for another great webinar. See you on-line Wednesday...
Reply to Message >>
Asthmatic Patient
1/5/2009 9:23:44 AM
lchavis
R.Ph.

Replys: 2
I've completed the course and taken the test, but when I hit "ok, grade the test" it goes to a page that says the page is busy or no longer available. Any help greatly appreciated!
Reply to Message >>
PHARMACY LAW - DEFENDING A BOARD OF PHARMACY COMPLAINT
12/28/2008 9:20:31 PM
CHRISHANNA@EMBARQMAIL.COM
R.PH.

Replys: 1

I FINISHED THE COURE AND AT THE END WHEN WE

WERE ASKING QUETIONS MY SERVER EMBARQ NOCKED ME OFF LINE AND I COULD NOT FINSISH TEST AND GET CERTIFICATE

PLEASE HELP THANKS

CHRIS HANNA

Reply to Message >>
trying to join class for 20 minutes
12/9/2008 8:07:58 PM
teshepard
R.Ph

Replys: 2
there is no join class button
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join the class
12/8/2008 9:02:41 PM
ladearies96
PharmD

Replys: 5
I received an e-mail saying I was registered but I can not join the class
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Aggressive lipid ce
12/1/2008 9:22:11 PM
Merged_Arleana
Pharmacy Technician

Replys: 2
unable to access the live broadcast.
Reply to Message >>
Pharm tech
11/23/2008 3:20:33 PM
pati
Pharmacy tech

Replys: 3
How do I join the classroom? Help already in session
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Cannot join 12 PM presentation today
11/23/2008 11:19:19 AM
mariafer
RPh

Replys: 0

There is no area that shows "join class" and I do not know how to join in the CE program I signed up for today. I've been trying for 15 minutes or so. Please help!

 

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LIVE CE ON 11/23/08
11/21/2008 9:25:42 AM
SMOKEY
PHARMTECH

Replys: 1
THIS IS MY FIRST TIME DOING THIS ON LINE WILL I BE ABLE TO SIGN ON EARLY OR AT THE EXACT TIME .  I DO NOT UNDERSTAND EXACTLY WHAT I NEED TO DO, IF YOU CAN HELP ME.
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certificate of completion
11/13/2008 8:53:56 PM
romeo
R.Ph

Replys: 2

 

11/13/08 6pm medication error prevention in pharmacy. speaker David Brushwood.

i completed this program, and was unable to print certificate of credit. i did call the tech help and they verified that i did infact complete the program and said i should email them to have a certificate issued.

Thank you,

Nick Romeo

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Tonight's live CE class on Juevenile Arthritis
11/13/2008 4:40:10 PM
kellbrown
P.D.

Replys: 1

Hi

I am not able to log in for tonight's live CE webcast

Reply to Message >>
free ce on law
10/30/2008 7:46:48 PM
RAJDESAI
RPH

Replys: 1

is their a free ce on pharmacy law,any other site is ok too,

thanks

 

Reply to Message >>
Join the class tab?
10/20/2008 8:04:02 AM
yahiarph
R.Ph

Replys: 2

I don't see the tab that says join the class, am I missing something?

thanks

Reply to Message >>
Full screen?
9/26/2008 10:27:11 AM
Tog23
Tech

Replys: 1
Is there any way to re-size the live CE window to full screen size? It'd make reading the chat section at the side a lot easier.
Reply to Message >>
live ce
9/25/2008 8:54:04 PM
hestere1039
CPHT

Replys: 0
has it started?
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to get to live ce room
7/9/2008 2:10:56 PM
fabana
R.Ph.

Replys: 1

Dear Sir,

I registered for 2 live ce's, the first one will start on 7/10/08 at 9:00PM eastern time. I'll arrive from my work may be 20 minutes before the start of the class. I would like to instruct me how to get to live ce classroom after I log in?. Thank you for your cooperation.

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did not get credit for participating in live ce
3/30/2008 4:47:19 PM
eslick01
PharmD

Replys: 1
i just finished a live ce and was asked if i wanted to skip the test questions and go straight to my certificate page. when i skipped the questions to get my cert i got a message that said i did not participate in the live event and that i could not get credit. is there a way to fix this?
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Broadband internet access
3/3/2008 7:35:43 PM
rxrsm
R.PH.

Replys: 2
, Comcast upgraded my access speed to 18 mbs, at half the price. I suspect this is going to be a trend over the next year. What plans and new technologies does your web site (PharmCon) have to take advantage of faster/fiber optic networks?
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Can't locate a link!
2/19/2008 10:12:59 PM
armstrd
CPhT

Replys: 1
Hi tech guys.....I just finished a live class with Janetta & you assurred me there was a link to access her Powerpoint slides. Where?  It's NOT on the confirmation letter (really....) and I can't find anything on the website.  Can you point me somewhere, please??
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Pharmacy Tech Programs
2/19/2008 10:05:34 PM
eric johnson
MEd

Replys: 1
, How many hours of training do you recommend a Pharmcist Tech training program provide? And do you think they can be done purely on line, or is hand on experience an absolute? There are a lot of programs in NYC that are on line and the hours range from as little as 40 to as many as 780! Costing from a couple hundred to over $9000 with such range how can one make a rational decision? Also an RPh friend of mine swears by Hospital training programs over retail ones. Why is this? Can you be specific?
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How do I sign in
1/24/2008 10:10:55 PM
gakludac
R.Ph.

Replys: 2
How do i sign in
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Stop the stupid poll questions
1/24/2008 12:40:31 PM
AaronBates
R.Ph

Replys: 3
I don't understand why it is you have to have these blasted polling questions that keep me from getting my CE credits!!!!!!!  If I am logged into the classroom should that not be enough?  Can't you simply use the test to gauge weather we are in the classroom or not????????
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PharmCon Webcast System Check
1/24/2008 11:57:28 AM
jarrett
IT Department

Replys: 1
Are you looking for the minimum system reqirments for our online classroom?  Would you like to test your system to help ensure your classroom experience goes smooth?  Perhaps you have an issue that you would like to research on your own.  We have the tools that you are looking for.  Click Here for PhramCon Webcast System Check...
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Why does AOL work sometimes???
1/24/2008 10:03:08 AM
johnmoore
R.Ph

Replys: 1
I have been using your online classroom for my CE credits over the past year.  I have always used my AOL browser without any problem.  But the last class I was unable to hear the audio.  The Tech in the classroom told me to switch to Internet Explorer and not to use my AOL, but I have always used it in the past. What have you changed that makes my AOL not work??????????
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Mac Audio Problems
1/23/2008 4:44:55 PM
jama
R.Ph

Replys: 3
Hello,  I have a MacBook Pro and I have no audio when I log into the classroom.  Everything else seems to be working, I see the slides, I can chat but I do not hear anything?
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