Knowledge Base

Mobile Classroom App

The freeCE mobile classroom app is strictly to be used for the freeCE classroom only. If you wish to do anything other than enter the classroom, such as register for webinars, view certificates, or take home study CEs, you must access the website using your preferred mobile Internet browser.

If you are using an Apple device, you can download the app here: https://itunes.apple.com/us/app/freece-classroom/id1097821694

If you are using an Android device, you can download the app here: https://play.google.com/store/apps/details?id=com.freececlass&hl=en

After opening the freeCE Classroom app on your mobile device and logging in, you will see the familiar "Today's Itinerary" screen. If you have already registered for the activity and are within the appropriate login time period (one hour prior to the class start), you will see a Join Us Now button. After clicking on that button, you will be taken to the activity Pre-Evaluation (not graded) and then will enter the classroom.

Please make sure that your "mute switch" on your mobile device is not set to vibrate/mute. This switch must be set to the "ringer on" position in order to hear the audio inside the app. Also, be sure that your volume is not set to a minimal level.

Due to the current design of the mobile app, you are unable to view/download/print the handouts and certificates. However, you can close the app and visit the website using your regular mobile browser. You can download the handouts from the event description page(s) and can view/print your certificates by accessing your CE Certificate Portfolio.

Live Webinars

If you are using a desktop or laptop computer, you will need to download Adobe Flash Player.

If you are using an iPhone or iPad, you will need to download the freeCE Classroom app.

If you are using an Android device, you will need to download the freeCE Classroom app.

If your broadcast stopped playing, click the refresh link and your live broadcast should return. On a desktop or laptop computer, the refresh link is located in the top right corner of your classroom window. If you are on a mobile device, you will need to expand the menu in the upper right of the screen to access the refresh link.

If you are experiencing buffering, please allow 30 seconds for your video to catch up to your Internet connection.

You must answer two (2) mandatory multiple-choice poll questions during the presentation. They are not graded, they are simply used to measure your participation throughout the activity. You must then complete a post-activity evaluation to earn your credit.

To answer a poll question, you may click/tap the green button that corresponds to the answer of your choice. You will receive a pop-up notification and a notification in the chat box that your answer has been received. If you have problems, clicking/tapping on the desired choice, you may type ONLY the letter of your choice in the chat box.

If you are using a desktop or laptop computer, you may click the Download Handout link in the upper right corner of the classroom window. You will not be able to download the handouts from the classroom using the freeCE Classroom app. However, you can always download the handouts from the Live CE Event Calendar.

You may notice that some activities have multiple handouts. A handout with 2pp in the title designates 2 slides per page, while a handout with 4pp in the title designates 4 slides per page.

Membership

A freeCE annual membership costs $84. This includes 12-months of unlimited access to all live and home study CE activities on freeCE, excluding specialty CE Series Certifications. Your membership includes specialty topics such as medication errors, patient safety, and Florida approved activities.

Click here to view the full set of membership features.

Your freeCE membership will be set by default to automatically renew upon its expiration date. The credit card on file will be used to process your membership renewal. By automatically renewing you will not only be assured that you have constant access to unlimited CE, but you will also be able to retain your membership rate regardless of the current advertised price.

You may turn off auto-renewal at any time by hovering over Account and clicking the Payment Center link.

Your payment method is stored in the Payment Center. You can access the Payment Center by hovering over Account and clicking the Payment Center link.

Non-Member Registration

Some live webinars are free due to educational grants provided by pharmaceutical companies. On such occasions, freeCE is able to broadcast the activity free of charge. Each free activity has a limited amount of seats for non-members that can be reserved due to technical restrictions.

Every live, free activity becomes available for non-member registration at 1 am ET, one (1) week prior to the webinar broadcast date. Due to the limitation of non-member seat availability, the seats fill up extremely fast and are on a first-come, first-serve basis. Additional seats are then opened at 1:00a ET on the Monday of that webinar's broadcast week.

Every free, live activity becomes available for non-member registration at 1 am ET, one (1) week prior to the webinar broadcast date. For example, if the program is being held on May 14th, registration would open at 1:00am (Eastern Time) on May 7th. Members can register for any webinar at any time.

Action Center

The Action Center will only display for you when there are items in need of your attention. The Action Center will appear at the top of the website and will follow you on every page of the site. The Action Center might include items such as:

     Pending Evaluations
     NABP eProfile ID Unverified
     Payment Method Invalid/Expired
     Membership Expiration Date Upcoming
     Weekly Webinar Registrations

Pending credit may appear for different reasons. You might have successfully participated in a live webinar but have not yet completed the post-activity evaluation, or you have registered for a home study activity and have not yet finished it. Please note that credits cannot be submitted to NABP until your post-activity evaluations are complete.

You can click on the words PENDING CREDIT and scroll through the page entirely to ensure you have not missed any pending credits. You will be able to complete each pending item by either clicking on the Evaluation or Continue links next to each activity title.

You can also access your pending credits by hovering over the CE Activity title in the site's navigation bar and clicking on Pending Credit.

After entering your NABP eProfile ID and Birthday information into our system, we automatically reach out to NABP to verify your information. There could be two reasons why our system would display that your NABP eProfile ID is unverified:
  1. The information in your freeCE profile does not match the information within your NABP eProfile account.
  2. If you have just signed up for your NABP eProfile ID, it may take up to 24 hours to become verified within our system.
You can modify your NABP eProfile ID information within the freeCE website by hovering over Account and clicking on Professional Profile.

CE Activity

Pending credit may appear for different reasons. You might have successfully participated in a live webinar but have not yet completed the post-activity evaluation, or you have registered for a home study activity and have not yet finished it.

You can access your pending credit by hovering over the CE Activity title in the site's navigation bar and clicking on Pending Credit. Be sure to scroll through the page entirely to ensure you have not missed any pending credits. You will be able to complete each pending item by either clicking on the Evaluation or Continue links next to each activity title.

A home study activity test must be passed with a score of 70% or better. You have unlimited attempts to achieve this score.

After logging in to the website, you must visit your CE Certificate Portfolio. You can access this page by hovering over CE Activity in the site's navigation bar and clicking on CE Certificate Portfolio.

You may click View next to each activity title to access your Certificate of Completion. You may then View/Print your certificate by choosing your desired profession. To view and print an unofficial certificate from freeCE, you will need to click the View/Print link under the Unofficial heading. If you wish to view an official certificate, you will need to visit your NABP eProfile.

User Info

You can change your password by hovering over Account in the site's navigation bar and clicking on User Info. Please note that you will need to enter your old password and will need to enter your new password twice.

Unfortunately, you are unable to change your name or username yourself. You may contact us to make this change for you:

Communication

After creating your account on freeCE, you should receive an email from us to confirm your account. Within that email, there will be a confirmation button. After clicking that confirmation button, you will have full access to freeCE.

If you do not receive your confirmation email, first check your junk or spam folders. If you still have not received the email, please contact us:

After logging in to freeCE.com, hover over Account in the site's navigation bar and click on Communication Preferences.

Please note that you will need to confirm your account after changing your email address.

After logging in to freeCE.com, hover over Account and click on Communication Preferences. Under SMS Messages, you can choose your mobile provider from the dop-down menu, enter your mobile number and check the box under Send SMS Reminders. After clicking Update, you will receive text messages approximately 90 minutes prior to the live webinar start time.

Standard text messaging rates may apply.

Resources

We have listed each state's Board of Pharmacy and CE requirements information on our site for your convenience. You can view this information by hovering over Resources in the site's navigation bar and clicking on State Board of Pharmacy Information.

Please note that the information displayed on our site is meant as a guide. Please contact your Board of Pharmacy to guarantee the accuracy of the displayed information.

Receipts

We maintain a record of all your payment receipts for you. You can view these receipts by hovering over Account in the site's navigation bar and clicking on Payment Center. You will need to scroll down the page to see your receipts.

CE Broker

Yes, we automatically submit all credits to CE Broker for Florida licensed pharmacists and pharmacy technicians. However, your Florida license number must be included in your freeCE profile. You can enter your Florida pharmacy license by hovering over Account and clicking on Professional Profile.

NABP e-Profile

CPE Monitor is a national, collaborative effort by ACPE and the National Association of Boards of Pharmacy (NABP) to provide an electronic system for pharmacists and pharmacy technicians to track their completed continuing pharmacy education (CPE) credits. It will also offer boards of pharmacy the opportunity to electronically authenticate the CPE units completed by their licensees, rather than requiring pharmacists and pharmacy technicians to submit their proof of completion statements (i.e. statements of credit) upon request or for random audits.

IMPORTANT CHANGES REGARDING CPE MONITOR AND CE SUBMISSIONS

EFFECTIVE IMMEDIATELY
* Changes mandated by ACPE and NABP - applicable to all CE providers.

For Live CPE Activities: The provider must transmit your claim to ACPE within 60 days from the date that you complete the CPE activity. Therefore, it is important for you to complete and submit the necessary requirements for credit as soon as possible to ensure that the provider has enough time to transmit the data.

For Home Study CPE Activities: The provider must transmit your claim to ACPE within 60 days from the date that you complete the CPE activity. The date of completion must be between the initial release date and the expiration date of the home study CPE activity. If you complete the home study activity on the date of expiration, the provider will have 60 days from the expiration date to transmit your information.

CE Provider-printed certificates will no longer be valid. Official Statements of Credit must be obtained from CPE Monitor.

WHAT DOES THIS MEAN TO YOU?

NABP e-Profile ID: Ensure that your NABP e-Profile ID and birthday are entered in your freeCE profile. Credits cannot be submitted without this information.
  • Click here to obtain an NABP e-Profile ID
  • Click here to enter your NABP e-Profile ID in your freeCE profile
Paper Certificates: Although you will still be able to identify the CE activities you completed, you will no longer be able to view and print your official Statements of Credit from freeCE. Click here to obtain official Statements of Credit from CPE Monitor.

Pending Certificates: Be sure to complete all pending certificates within 60 days of completing a CE activity for on-time credit submissions. Pending certificates completed after the 60-day deadline will not be accepted by CPE Monitor. Click here to complete any existing pending evaluations.

A Social Security number is required for create a National Association of Boards of Pharmacy® (NABP®) e-Profile and register for the CPE Monitor® system. However, if you are not subject to pharmacy regulation in the United States and do not hold a pharmacist, pharmacy technician, pharmacy intern, or other pharmacy professional license or registration issued by any state or jurisdiction of the US, we can create an e-Profile on your behalf.

To do so, NABP requires that you complete this waiver and return it via, e-mail, fax, or postal mail. Once NABP has received the completed waiver, Customer Service staff will create a user account for you. You will be notified of your user account via two e-mails: one with your username and the other will prompt you to change your password. After following the change password instructions, you will be able to log in to the account with your username and your new password. Upon logging in for the first time you will be prompted to complete the e-Profile creation process, which includes adding contact information and security questions. After your e-Profile is complete, you may register for CPE Monitor.

Please read this document for detailed instructions on this process. The waiver is included as page 3 of the document.

Social Security numbers are a vital component of accurately tracking and reporting licensee information. If at any time after your account is created you become subject to or seek to become licensed or registered as a pharmacist, pharmacy technician, pharmacy intern, or the like in any state of the US, please complete the necessary forms found in the frequently asked questions located in the CPE Monitor section of the NABP Web site.

A Social Security number is required to create an NABP e-Profile and register for CPE Monitor®. If you do not have a United States Social Security number, the National Association of Boards of Pharmacy® (NABP®) can create an e-Profile on your behalf.

To do so, NABP requires that you complete this waiver and return it via postal mail only. The waiver attests that you currently do not have a Social Security number. Once NABP has received the completed waiver, Customer Service staff will create an e-Profile for you. You will be notified of your e-Profile via two e-mails: one with your username and the other will prompt you to change your password. After following the change password instructions, you will be able to log in to your e-Profile with your username and your new password. Upon logging in for the first time you will be prompted to complete the CPE Monitor registration process.

Please read this memo for detailed information on this process.

After entering your NABP eProfile ID and Birthday information into our system, we automatically reach out to NABP to verify your information. There could be two reasons why our system would display that your NABP eProfile ID is unverified:
  1. The information in your freeCE profile does not match the information within your NABP eProfile account.
  2. If you have just signed up for your NABP eProfile ID, it may take up to 24 hours to become verified within our system.
You can modify your NABP eProfile ID information within the freeCE website by hovering over Account and clicking on Professional Profile.
 

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