Background. The course, Pharmacy Spanish Specialist, provides pharmacists and pharmacy technicians with knowledge and skills needed to provide a high level of care for Spanish-speaking patients and their families. In the day-to-day management of patients in any healthcare setting the clinician needs a quick reference for communicating with Spanish-speaking patients. The modular format delivers the content as manageable pieces of information and includes active learning exercises (IPractiquemos! / Let’s Practice!) that allow learners to demonstrate their understanding of the topic. This guide serves as a companion for the online course and is an excellent resource for visual learners. The online course includes assessments that provide feedback to the learner prior to moving onto the next lesson.
In this era of healthcare reform it is crucial for pharmacists (and pharmacy technicians) to cement their current role as well as expand into new roles. Patient counseling, medication therapy management, disease state management, and patient education are necessary functions of healthcare reform and the accessibility of pharmacists makes them highly suited to offer these services. In addition, immigration issues have impacted services delivered to some of our most vulnerable populations. Once again the accessibility of pharmacists creates the opportunity to provide care to all patients and this guide and companion course prepares pharmacists to deliver the care that is needed.
Stephanie Langston’s teaching style is dynamic and versatile. She truly meets the needs of her learners through innovative teaching and learning techniques. Her background, education, and experience, as well as her professionalism have allowed her to provide a program that adds great value to our course offerings. I have found Pharmacy Spanish to be the right fit for our needs, including instruction for our students involved in the farm worker outreach program each summer. Over a thousand registered pharmacists, pharmacy technicians, and pharmacy students have taken this course either in the online or face-to-face setting and have gained an understanding of how to provide care for Spanish-speaking patients and their families.”
Trina von Waldner, Pharm.D.
Director, Continuing Education and Outreach
The University of Georgia College of Pharmacy
Testimonials. "The Hands on Spanish course was much more useful to my profession than other avenues that I have tried in the past. Stephanie Langston incorporates culture and professionalism in her lectures and proceeds forward to each level of the course with just enough speed. I was able to start speaking within about a week and I now feel very confident in my daily consultations. The program is truly catered to focus on all areas of the pharmacy, including insurance, patient complaints, regular counseling points such as how to take medications appropriately and side effect management. I strongly recommend this course to all pharmacy staff, as it truly makes a difference in the relationships that we have with our Spanish-speaking population."
Suapna S. Pahalan, Pharm. D, CPh.
Pharmacy Manager, Oncology Specialy Pharmacy, LLC
"As a pharmacist working in a rural North Carolina hospital, I needed a way to better communicate with my Spanish speaking patients without the availability of an interpreter. Hands on Spanish, with its interactive online courses, quizzes, and web videos, was a fast and easy way to learn the basics about medically related topics not covered in introductory Spanish classes. Having taken Spanish both in high school and in college, I still found the background information on grammar very informative and a great refresher. After some practice, I have been able to give clear discharge instructions, perform accurate medication reconciliation, educate our asthmatics, and even assist the other staff in completing a patient history report. As recognition of this and other achievements, I received an increased annual bonus and now the physicians ask for me by name when they need help discussing medication issues!"
Kristen Smith, R.Ph.
“I wanted to take the opportunity to tell you what an awesome time I am having in learning Pharmacy Spanish! My background is 4 years of high school Spanish and 1 year of undergraduate Spanish many, many years ago. Yet, I still learned new things with Hands on Spanish! Thank you! You have a wonderful program -- keep up the great work!"
Carolyn E. Matteo, R.Ph., Ph.D.
Curadora Herida Healthcare Services
“I just completed the Pharmacy Spanish CE and wanted to let you know that I thought it was "muy bueno!" I have spoken Spanish for many years with education in middle/high school and college but my opportunities to use it have not been enough. This was a great refresher and I learned new information as well. Thank you for putting together such a great program!”
Miranda Crown, R.Ph., Pharm.D., Rite Aid
“The approach helped me dig into the subject more deeply. I learned a great deal. There was a simplified language approach. Her manner of presentation makes the user feel comfortable. It has helped me to unravel some of the complexities of the language to make it practical. She made me feel more comfortable with pronunciation. The program taught pertinent communication with customers and practical phrases emphasizing practical usage. It was a lot of fun taking the class. I think that beginners, intermediates, and even native speakers will enjoy it.”
Glen Johnson, Pharm.D., Macon, GA
Program Description. Half of computer-generated Spanish prescription labels are either inaccurate or incomplete, according to a study published by the American Academy of Pediatrics. These lead to errors made by patients in following directions for use. Even the order of a Spanish speaker’s name can cause errors in labeling and filing. This course will equip you to give complete and accurate directions for use and will enable you to communicate with Spanish speaking patients from drop-off to pick-up. This course meets the needs of both the Spanish novice and the native speaker desiring practical pharmaceutical terminology. It is a self-paced activity consists of six e-learning modules with active learning exercises, self-assessments and a downloadable PDF course manual. It has been customized to teach you the Spanish you need for your profession. You will learn the pronunciation rules, enabling you to accurately pronounce Hispanic names and even lengthy generic drug names. Then you will learn grammatical formulas that will enable you to put together any necessary phrase or sentence for a variety of situations. We include basic vocabulary, such as greetings, numbers, days and times. These fundamental lessons will prepare you to learn specific pharmaceutical terminology, which you will need for the assessment and counseling of patients. You will learn the following in Spanish: body parts, symptoms, conditions, drugs (RX and OTC), allergies, directions for use, phrases related to drop-off, pick-up and problems with (re)filling prescriptions, insurance information and patient information, among others. These lessons contain expressions that are already put together for your use, as well as easy formulas for you to create your own phrases. You will also learn some important cultural differences that will enable you to better understand and serve your Hispanic patients.
About Stephanie Langston. Stephanie Langston is a Senior Lecturer of Spanish at Georgia State University Perimeter College and teaches both face-to-face at the Newton campus and online. She leads Spanish instructor trainings at the college and was the first Spanish Instructor to teach online. She also taught for the Georgia Institute of Technology and Oxford College of Emory University. Stephanie is the President, of Hands on Spanish, Inc. Her company's continuing education programs include "Pharmacy Spanish," “Spanish for Nurses,” and "Spanish for the Courts, “ all nationally accredited. She also led the development of 200 hours of Spanish curriculum customized for the Immigration and Customs Enforcements Agents of the Department of Homeland Security.
The University of Georgia’s College of Pharmacy, The California Health Sciences University, and The University of Missouri Kansas City’s School of Medicine all use her programs in some capacity.
She lives in Monroe, GA with her husband, Chris, her son, Emery, and her daughter, Maya (both adopted from Colombia). They are active in their church and are avid travelers (49 countries and counting). She also enjoys swimming, biking, singing, dancing, doing triathlons, playing the piano and playing tennis.
Some important notes to remember regarding the Pharmacy Spanish Specialist Certification: