Frequently Asked Questions
To find answers to typical questions, explore below
• Windows 10
• Windows 8.1*
• Apple Mac OS X 10.13 or higher
• iOS 10+
• Android 4.3+
• Google Chrome
• Mozilla Firefox
• Other browsers may work but are not officially supported
Log in in locally; do not log in using a VPN, cloud server, remote desktop, etc.
Broadband Internet Connection:
• T1, Hi-speed DSL or Cable
• 4G LTE**
Screen Resolution Requirements:
It is recommended to view the environment with a minimum display resolution of 1366 x 768. Lower resolutions will display but certain areas may be cut off in the display.
Please keep in mind that you can move the individual boxes to fit your particular display if this happens. You can also adjust the zoom level of your browser to bring all windows into full view.
* Is supported but known to have a higher rate of issues due to operating system limitations
** Is supported but noted that in areas of high cellular traffic or low network signal it may cause buffering issues
If your broadcast stopped playing, click the refresh link and your live broadcast should return.
If you are experiencing buffering, please allow 30 seconds for your video to catch up to your Internet connection.
If you have continued buffering issues you can adjust bit rate of your connection inside the classroom window to lower the strain on your internet connection
Participation will be marked by random presence checks that will pop up during the live activity. There will be no less than 4 pop-ups/presence checks and you must answer at least 50% to be awarded credit.
FreeCE no longer requires 2 poll question responses to earn credit for participation during a live event. If you are unable to access the final evaluation at the end of the live event, please contact live support for assistance.
FreeCE no longer requires 2 poll question responses to earn credit for participation during a live event.
Participation is now marked by presence checks that will pop up during the activity. There will be no less than 4 pop-ups/presence checks and you must answer at least 50% to be awarded credit. If you are unable to access the final evaluation at the end of the live event, please contact our customer success team for assistance.
At the bottom of the webinar window you will have a toolbar, in that you can select to download course materials.
You may notice that some activities have multiple handouts. A handout with 2pp in the title designates 2 slides per page, while a handout with 4pp in the title designates 4 slides per page.
A freeCE unlimited membership includes 12-months of unlimited access to all live and home study CE activities on freeCE, excluding specialty CE Series Certifications. Your membership includes specialty topics such as medication errors, patient safety, and Florida-approved activities.
Click here to view the full set of unlimited membership features.
Our freeCE unlimited membership will be set by default to automatically renew upon its expiration date. The credit card on file will be used to process your membership renewal. For more details on our renewal terms, please review our Terms & Conditions.
You may turn off auto-renewal at any time by going to “My Account” on the top right corner, selecting the “Subscriptions” link on the left-hand navigation, and clicking “Cancel”.
Your payment method is stored in the “Edit Account” section of your Account. To update this information, go to the “My Account” link on the top right corner of the page and then click the “Edit Account” link in the left-hand navigation. Navigate to the “Payment Methods” section and enter your updated payment method here.
A home study activity test must be passed with a score of 70% or better. You have unlimited attempts to achieve this score.
You can change your password by clicking on the “My Account” button in the upper-right corner of the screen. On the left-hand navigation menu, click “Account Info” to uncollapse additional menu items. Then click “Edit Account”. Please note that you will need to enter your old password and will need to enter your new password twice.
You can change your name by clicking on the “My Account” link in the upper-right corner of the screen. On the left-hand navigation, click “Edit Account”, and enter the updated information here.
Please note to update your email address associated with your CE Certificates reported to CPE Monitor or CE Broker, that you will need to contact our customer care team by emailing email@example.com.
freeCE offers a Free Trial where new customers* can get access to some of our most popular on-demand CE content. The freeCE Free Trial allows pharmacists, pharmacy technicians, and nurses to earn up to 3 CEs at no cost. To sign up, please visit freeCE.com/free and select the package that aligns with your profession.
*Please note, this offer is only valid for new customers who do not have an existing account or CE profile set up with freeCE.
Live webinars are included in freeCE’s Gold Membership tier options, which give members unlimited access to our entire live CE catalog and calendar. To explore our Gold Memberships, please click here and select your profession.
Live webinars are included in freeCE’s Gold Membership tier options, which guarantee unlimited access to our entire live CE catalog and calendar without blackouts or registration restrictions. To explore the freeCE Gold Memberships, please click here and select your profession.
To update your email address, please email freeCE at firstname.lastname@example.org. Please include the new email address, as well as, the current name and email address associated with your account.
We have listed each state’s Board of Pharmacy and CE requirements information on our site for your convenience. You can view this information by hovering over Support in the site’s navigation bar and clicking on State Requirements.
Please note that the information displayed on our site is meant as a guide. Please contact your Board of Pharmacy to guarantee the accuracy of the displayed information.
You can view your order receipts by clicking the “My Account” link in the upper-right corner of the screen. Once in your Account, click the “Orders” link in the left-hand navigation. This will display a list of your Orders and you can click the “View” button on the Order you would like to access.
Yes, we automatically submit all credits to CE Broker for licensed pharmacists and pharmacy technicians. However, your license number must be included in your freeCE professional profile information. To update this information, hover over the “Profile” button in the upper-right corner of the screen and select “Access My CE Portal”. Once in your CE Portal, click on the Profile icon in the upper-right corner of the screen and select “My Profile”, then click the “Professional Profile” link in the left-hand navigation. Here you will be able to select the relevant Professional Designation(s) and enter your license information per state.
CPE Monitor is a national, collaborative effort by ACPE and the National Association of Boards of Pharmacy (NABP) to provide an electronic system for pharmacists and pharmacy technicians to track their completed continuing pharmacy education (CPE) credits. It will also offer boards of pharmacy the opportunity to electronically authenticate the CPE units completed by their licensees, rather than requiring pharmacists and pharmacy technicians to submit their proof of completion statements (i.e. statements of credit) upon request or for random audits.
INFORMATION REGARDING CPE MONITOR AND CE SUBMISSIONS
*Mandated by ACPE and NABP—applicable to all CE providers.
For Live CPE Activities: The provider must transmit your claim to ACPE within 60 days from the date that you complete the CPE activity. Therefore, it is important for you to complete and submit the necessary requirements for credit as soon as possible to ensure that the provider has enough time to transmit the data.
For Home Study CPE Activities: The provider must transmit your claim to ACPE within 60 days from the date that you complete the CPE activity. The date of completion must be between the initial release date and the expiration date of the home study CPE activity. If you complete the home study activity on the date of expiration, the provider will have 60 days from the expiration date to transmit your information.
CE Provider-printed certificates will no longer be valid. Official Statements of Credit must be obtained from CPE Monitor.
WHAT DOES THIS MEAN TO YOU?
NABP e-Profile ID: Ensure that your NABP e-Profile ID and birthday are entered in your freeCE profile. Credits cannot be submitted without this information.
• Click here to enter your NABP e-Profile ID in your freeCE professional profile
Paper Certificates: Although you will still be able to identify the CE activities you completed, you will no longer be able to view and print your official Statements of Credit from freeCE. Click here to obtain official Statements of Credit from CPE Monitor.
Pending Certificates: Be sure to complete all pending certificates within 60 days of completing a CE activity for on-time credit submissions. Pending certificates completed after the 60-day deadline will not be accepted by CPE Monitor. Click here to complete any existing pending evaluations.