Topic: Pharmacy Management

As pharmacists or healthcare providers, implicit bias can influence our judgement, perceptions and actions. The impact of this bias can be failure to communicate with the patients that we serve and contributions to barriers to healthcare access and disparities in the delivery and access of healthcare services. This session will define the concepts of implicit bias its impact on equitable access to health care. By summarizing current research, this program will provide pharmacists with methods of addressing implicit bias and strategies that they can employ to enhance access to care in their patients as well as their abilities to reduce health disparities.

This session seeks to address healthcare needs of culturally diverse communities which are not yet fully understood nor met.

Part of this growing advocacy supports the term “cultural humility” to be used in place of cultural competence to describe continued learning and efforts taken to understand, advocate for and facilitate the representation of marginalized communities.

In order to meet the challenge of staying current while also increasing awareness of changing terminology to ensure appropriate cultural sensitivity, this program will provide a starting point for the pharmacy team to better meet the needs of patients in underserved and disadvantaged communities.